Limited 1 Year Warranty
and Return Policy
Mindstorm, LLC (the makers of
Mod Boxes) warrants that
your Mod Box will be free of all
workmanship and material defects for a period of one year after purchase.
The variations and small differences found in the finishes we use shall not
be considered subject to the warranty, since those differences and
variations occur naturally in nature and in our the production cycles.
Knotholes, color variations, blotches, etc., are not subject to any warranty
review. We are selling our product with no promise of complete
consistency as to our materials or finish.
We use high quality hardwood plywood's, and also pine, the edges of which,
can often be seen as layered, and can show dramatic variation. This does not
constitute a warranty issue.
We have tried to make the
Mod Boxes a "one size fits all" product.
However, there still exists several water cooler sizes for which we do not
fit. We will accept returns, in new condition, for items that are
returned to us due to size non-conformity. However, we must deduct 25%
of the refunded customer purchase price for shipping and re-stocking fees.
We recognize that there many water cooler "faces" (the area where water is
dispensed). Some may fit more flush to our cover up than others, and
as such, these variations do not constitute a warranty issue and are
non-refundable.
We shall not cover problems that arise due to customer abuse, such as,
nicks, scrapes, unauthorized customizations, breaking, etc.
Our product is intended to be used
indoors, in low humidity, in air conditioned space.
We are not responsible for warping,
or finish decay that results from exposure to weather and/or outside
conditions. Although we use water-resistant finishes (except on
unfinished products) we do not warrant that our product can endure water
damages, especially those that occur with repeated or constant exposure to
humidity or water.
We shall not accept responsibility or liability for damages that arise from
the misuse of our product. Customers are urged to read and follow the
Owner's Manual carefully. We shall not
accept responsibility for damages that arise due to improper shipping by any
carrier. If you believe your product was damaged in shipment, please
contact the carrier directly for instructions on how to obtain a refund or
replacement.
Return Policy
All returns shall be authorized by Mindstorm, LLC.
Customers seeking to return our product due to warranty issues
must first call 352-232-4265 and obtain a Warranty Authorization Number
before shipping the product, at the buyers expense, to our facility.
Customers shall be expected to show proof of payment by providing a proper
copy of a
dated receipt, and use the original packing materials for returns (whenever
possible)
to avoid product damages during shipping.
We will not accept shipments that do not
have return authorization numbers.
We reserve the right to repair valid return authorizations, and return the
original product to the customer, in lieu of, providing a partial or
complete refund.
